Frequently Asked Questions

We’re afraid not. To avoid disappointing our customers, we can only take orders for products that are in stock.

Sorry, we’re unable to do this currently. However, you can place a Click & Collect order from multiple stores. Use our store locator to find another nearby store with stock.

We recommend you check your email spam folder as sometimes your order confirmation may be sent there. If the email is not there, please check with your payment provider and confirm the payment has been processed. If it has and a couple of hours have passed, please call our customer service team on 0330 123 4123 and they will be happy to help you.

Unfortunately, once an order has been placed, we cannot amend it. Our customer service team can instead help you to cancel your order and then place a new order for the first available delivery date. This will not be your original delivery date.

You can cancel an order up until it’s delivered. Please be aware that if you cancel your order with less than 24 hours' notice, our couriers may still attempt to deliver.

We currently accept MasterCard and Visa debit and credit cards, as well as Delta and Maestro debit cards. American Express credit cards are only accepted in-store.

Yes, prices of products on the website match the in-store price.

Not all of our products are available in every store. To check if a product is available before you travel to a store, either call the store or check on our website by entering your postcode and seeing if the stock is available in your local store.

Not all of our products are available to order online. IIn order to protect minors and ensure we comply with relevant legislation, we don’t sell age-restricted products online (items such as knives and solvents.)Other products that will also not always be available to purchase online will be end-of-season and clearance lines, and our Wickes Bespoke Kitchen collection can only be ordered with a Design Consultant in store.

To unlock your account, please contact our customer service team on 0330 123 4123.

If you’ve paid by card, you can take an item back to the store for an exchange. If the store does not have the item in stock, we can arrange for a replacement to be sent from our warehouse.

No, our gift cards can only be used in our stores.

It’s really important to us that you’re pleased with your purchase and the service you’ve received. If there’s something you’re not happy with, we’d like the opportunity to put this right for you.To contact us about a general complaint or a Wickes kitchen, bathroom or home office complaint, please complete our contact us form. If you’d like to talk to us, call us on 0330 123 4123.

For full information on recycling your old batteries and electricals with us, please visit our Responsible Business page.

A product may be unavailable for delivery when stock is very low across our network, or when there isn’t enough stock at your local delivery location. However, another store may still have a small number available for collection.

We’ve designed our delivery calendar to only take orders where a slot is available. Delivery slots can be booked up to 28 days in advance for standard deliveries and up to 14 days in advance for Big & Bulky deliveries. We recommend ordering as early as possible to give you the best chance of securing your preferred delivery date.

Unfortunately, once an order has been placed, we cannot change the delivery date. Instead, our team can help you cancel your order and place a new order for a new available delivery date.

For security reasons, we’re unable to change a delivery address after an order has been placed. However, we can help you to cancel your existing order and place a new order to the correct address.

We offer a number of different delivery services, so how you’re contacted will depend on the service you have selected. Not all products will have the same delivery options; please check the individual product pages for more information.

As we plan our deliveries based on your area, you’re unable to select a timeslot before or after an order has been placed. We can, however, provide you with a timeslot for your delivery (excludes deliveries arranged by our third-party suppliers).

Please refer to our Delivery Details for delivery costs.

If your order has been fulfilled by a store it will be returned to a store if you cannot be available for delivery. This could be the delivery store or it may be another local store. The store will then contact you to arrange the next available delivery date or discuss next steps. You can also contact our customer service team for assistance. If it’s a Big & Bulky order, items can be left at multiple stores.

If your order is being delivered by one of our couriers, they’ll usually attempt to deliver it again the following day. Some couriers also offer a 'Leave in Safe Place’’ option, allowing your order to be left in a safe place if you're not at home. Where this service is available, you'll receive details by email or text message from the courier. Please check your delivery notifications for the available options.

We’re sorry to hear that your delivery didn’t arrive as expected. We work hard to ensure all orders arrive when expected; however, from time to time delays will occur. Please allow a couple of hours past your delivery window before contacting our customer service team. We appreciate your patience.

If a ‘Leave in Safe Place’ option hasn’t been selected (where available), your delivery will require a signature from someone aged 18 or over. If a ‘Leave in Safe Place’ option has been arranged with the courier, your parcel may be left in the nominated safe place instead. Please refer to the delivery notifications from your courier to see the options available for your delivery.

Your estimated delivery time slot is usually sent to you by text message. If you haven't received a text, please first check that the contact details provided when you placed your order are correct. If your contact details are correct, your delivery may still arrive within our standard delivery window of 7am to 7pm. If you have any concerns or need further assistance, please contact our Customer Services team.

We’ll often have to use more than one method of delivery to complete your order. For example, if you ordered an Internal door and some fence panels, you’ll receive a Standard and Big & Bulky delivery on the day you have selected. Your order confirmation e-mail will confirm how many deliveries you’ll receive. Should you need our help, you can contact a member of our customer Service team on 0330 123 4123.

• Store-stocked items measuring over 3.6m are not available for Click & Collect due to their size and weight. These items are available to order online for home delivery.
• Age-restricted items can only be purchased in store and aren’t eligible for home delivery or Click & Collect.
• Online-exclusive items aren’t stocked in our stores, so they are only available for home delivery and cannot be purchased using Click & Collect.

Unfortunately not. We recommend you cancel your order and re-order using our Click & Collect service.

Unfortunately not. We can cancel your original order and help you to place a new order for delivery.

Unfortunately not. We advise you to place an additional order for anything you may have forgotten. If you want to cancel part of your order, you can do this in store whilst collecting. To cancel your entire order, please call our customer service team on 0330 123 4123.

Yes. Someone else can collect your Click & Collect order on your behalf, provided they have your order details and collection PIN. If they don’t have your collection PIN, they’ll need to provide photographic ID, such as a driving licence or passport, before your order can be released.

You cannot make amendments to your order once you’ve reached 16 days prior to the order being delivered. If you’ve opted for a Paint to Order customised kitchen, you cannot make amendments once you’ve reached 28 days prior to the delivery date.

Please let us know as soon as possible (within 7 days of your delivery and we'll be happy to assist you. If you have purchased a Bespoke kitchen with a Wickes installation, please call 0330 123 9472. If you have purchased a bespoke kitchen without installation, please complete our contact us form or, if you’d like to talk to us, call us on 0344 892 2721.

Unwanted items (surplus to requirements or change of mind) can be returned for a refund in store for up to 30 days after delivery for supply-only orders and up to 30 days from installation completion for installation orders.

Yes, you can pay for your order or part of your order using a Wickes gift card. Please bring this with you when you visit your Design Consultant to place your order.

Yes - our highly experienced installation team can be booked when you order your Wickes Bespoke kitchen or bathroom. All installations come with a 2-year workmanship guarantee. Please book a design appointment with our kitchen and bathroom designers for full information.

Yes, read our Receiving and Installing your New Kitchen guide on receiving, installing and caring for your new kitchen furniture.

Yes, read our Wickes one box kitchen care leaflet for information on caring for your new kitchen furniture.